Home / Patient Care / Social Health Program

Social Health Program

Waterfall Community Health Center’s Social Health Navigation Team

It is the vision of the Waterfall Community Health Center’s Social Health Program to provide patients with the opportunity to receive equitable access to integrated health care, regardless of any barriers they may experience. As such, we recognize that Social Determinants, such as lack of transportation or financial strain, play a centralized role in a person’s overall health or lack of health and well-being. The Social Health Program provides services and links to local resources for Waterfall patients who are experiencing certain barriers to their health. We hope to empower our Waterfall community with the services, and education needed to live whole and healthy lives.

Health Insurance Enrollment

Waterfall has a long standing history of working with community members who have health insurance questions. We have qualified and trained assisters who will help you check your eligibility and work with you to enroll or re-enroll in the Oregon Health Plan.

Call us at 541-756-6232 and make an appointment with our Social Health team today!

Please bring the following information to your appointment for OHP applications: (Any questions please feel free to call our Social Health Navigation Team prior to your appointment.)

  • Social Security numbers and birthdates for all household members, even if they are not applying for coverage.

    (The term “household” applies to anyone that is, or would be if you filed, included on your tax returns.)

  • Income verification for all household members, even if they are not applying for coverage.

    (wage stubs, social security award letter, unemployment benefit letter, etc.)

  • Any immigration documentation for all family members.

Social Determinants of Health

We understand that your health needs and goals may encompass more than what is covered by your medical exams. We care about you and your well-being and our Navigators will work with you to overcome any barriers you may be experiencing.

Ask us about our personal care options.

Are you cold? Are you hungry? Let us know.

Are you having trouble getting to and from your medical appointments? We will explore transportation options that will fit your lifestyle.

Are you struggling with housing issues? The Social Health Team can help you navigate available housing assistance programs.

Do you struggle with medication costs? We can help you search for prescription assistance programs.

Are you in need of employment or education? Social Health staff can connect you with an array of job, school, and training resources.

Are you experiencing high levels of STRESS? We can refer you to a weekly on-site stress management class run by Waterfall staff.

Ask us about available eye care and dental assistance programs.

Are you a Veteran? A member of a Native American Tribe? A senior? A member of the LGBTQ+ community? Are you feeling isolated and unsure of what services may be available to you? We can connect you to community support and resources.

WFall-photo-veggie-rx

Veggie Rx program

Waterfall’s Veggie Rx is a fruit and vegetable prescription program designed to address food insecurity and to increase a participant’s use of fresh produce in their diet. Patients who screen positive for food insecurity or have a dietary need to increase their fresh produce intake, can be prescribed a trip to our on-site ‘FARMacy’ (a refrigerator with fresh seasonal produce). Waterfall also has a produce station available without prescription to all youth at our Marshfield School Based Health Center. 

Social Health Program Staff

Christina Singleton

Courtney DuMond, THW

Community Wellness Liaison

Courtney DuMond grew up in the Willamette Valley and has always loved Oregon. She has her Bachelor of Science in Biology from George Fox University in Newberg, OR. Courtney originally planned to be a medical provider but decided she would be happiest pursuing a career in an emerging field where healthcare and social care meet. She has been at Waterfall Community Health Center for 3 years, where she started as an AmeriCorps VISTA through a partnership with Oregon Health Authority. Courtney stayed at Waterfall after her VISTA term because she believes in the mission and was inspired by Waterfall’s leadership. She is a certified Traditional Health Worker and is now a Patient Navigator here at Waterfall. Courtney loves cooking, weightlifting, hiking, and spending time with her cat, Camo.

David Ross

David Ross grew up in the Appalachian Mountains of Virginia and went to school at Virginia Commonwealth University where he earned a B.S. in Anthropology and a B.A. in Religious Studies with a focus on Shamanism and Altered States of Consciousness. He has experience in a number of different fields, from a prep cook in fine dining restaurants, to working with a disaster relief and recovery nonprofit to help rebuild homes after hurricanes, floods, and tornadoes. David has been at Waterfall Community Health Center since April of 2021, and found his way here through the Oregon Health Authority / AmeriCorps VISTA partnership program. He is the Social Health Determinant of Health VISTA. David researches and creates programs within the Social Health Department that will improve equitable care and reduce social determinants of health factors. His favorite things include being among the trees. David enjoys cooking, photography, and playing the banjo.

Jody Tolman, THW

Patient Navigator

Jody Tolman is a Coos County native, as were both of her parents. She has never lived anywhere else! Jody has worked in the medical field since she was 19. She has had many different positions at Waterfall Community Health Center ever since she started in the front office 9 years ago. Three years ago she obtained her Community Health Worker certification from OSU through a course they offered at SWOCC, which is when she moved into the Social Health position here. Gardening and taking drives off of the beaten path are some of her and her husband’s favorite weekend pastimes.

Nicole Norris, MA, THW

Social Health Program Manager

Nicole has also been a professor of Anthropology and Native American Studies at Southwestern Oregon Community College for the last 15 years.

PHONE: 541-435-7014
EMAIL: nnorris@wfall.org

Sofia Venegas

Community Resource Partnerships