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Patient Experience

Patient Experience Information

Waterfall Community Health Center considers it a privilege to be your healthcare provider, and we value your feedback. Every year, we ask for your input in a patient experience survey so we can learn more about our successes and where we need to make improvements.

Thank you to all our patients who filled out the survey! 

The October 2024 Patient Experience Survey (or CAHPS) showed improvements in the following areas:

89.7%

of patients report always or usually receiving a response to their questions within 72 hours.

88%

of patients felt their provider always or usually knew important information about their medical history.

76%

of patients report being asked about resource concerns (e.g. resources for food or transportation) at an appointment in the last 6 months.

Waterfall is continually developing plans to improve quality of care. Current efforts include: 

  • Working with members of the Spanish speaking population to improve access to care.
  • Providing specialized care coordination for patients with diabetes and hypertension. 

Here’s what patients had to say about the care they receive at Waterfall:

  • “We have had the best experience with the Starfish program and my son loves everything about it.”
  • “Keep up the great work. The Starfish program is such a blessing!!”
  • “It's not easy to find preventative care to suit my many needs. I am grateful to find Waterfall Dentistry.”
  • “Everyone I have come into contact here at Waterfall has been so very kind and helpful. The people here are so sweet, and I will recommend them to everyone.”
  • “I love the Behavioral Health office and how nice and welcoming everyone is.”
  • “I feel lucky to have to have the ability to utilize EMDR - That’s very important to me. I always feel safe and unjudged when seeing my therapist.”
  • “[I am] always treated with respect and a genuine concern for my wellbeing, this includes office staff.”
  • “Finally found a service that actually cares.”
  • “The Waterfall Clinic and this provider have offered the best us the best experience that we have had at any clinic, thank you.”
  • “I knew when I first entered Waterfall Behavioral Health, that I was finally "home" Thank you!”
  • “Right off the bat I was assigned to a very good team. I am impressed.”